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ASP.NET XMLMaker Support
Technical Support
Registered users are entitled to 12 months free email support. Send your technical support request to aspnet.support@hkvstore.com with your license information.
When requesting product support, please try to include the following information:
- Is the problem reproducible? If so, how?
- What version of Windows are you running?
- What version of ASP.NET are you running? (Make sure it is ASP.NET 2.0 or later)
- What version of ASP.NET XMLMaker are you running? (Click [Help] and then [About...] to check)
- If any error message was displayed, please include the full text of error message.
- Send us the project file and if possibile the database or connection information.
- Your license information. Emails without license information will be ignored.
Notes:
While we are happy to support your usage of our products, technical support does not entail customizations of generated codes or templates or any other issues not directly related to the workings of our software. Request for debugging or modifying your customized scripts will also be ignored.
Lost License Key
If you lost your license key, please login to the registered user site to retrieve. If you lost your login info, please send email to
support@hkvstore.com. For your protection, we will only send the login info or license key to your registered email address. If you want to change your registered email address, you need to provide your license key.
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