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Technical Support

Registered users are entitled to 12 months free email support. Send your technical support request to paypal.support@hkvstore.com with your license information.

Your email message should include the following information:

  1. Is the problem reproducible? If so, how?
  2. What version of Windows is your PC running?
  3. What version of PayPal Shop Maker are you running? (Click [Help] and then [About...] to check)
  4. What database and what version are you using?
  5. What OS the server is running? Windows or Linux? What version of PHP is running?
  6. If any error message was displayed, please include the full text of error message.
  7. Your project files (click [Tools]->[Backup project])
  8. Your license information. Emails without license information will be ignored.

Note: While we are happy to support your usage of our software, please note that technical support does not entail customization of templates, generated code, adding client scripts(JavaScripts), integrating third-party code, or any other issues not directly related to the workings of the software. Request for debugging or modifying code not generated from the original template will be ignored.




Lost License Key

If you lost your license key, please login to the registered user site to retrieve. If you lost your login info, please send email to support@hkvstore.com. For your protection, we will only send the login info or license key to your registered email address. If you want to change your registered email address, you need to provide your license key.



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User Comments on
PayPal Shop Maker
"If you are looking for an easy to use and affordable PayPal shop then look no further, as PayPal Shop Maker is the easiest and most flexible program I have used. The shops look professional and will enable your customers to shop with ease. ... One final point is that the service and support is superb, just what you would expect from the producers of these programs."
"Just wanted to say thanks for a great piece of software. I've been using PayPal Shop Maker to create my a new website for selling my photography, and I'm impressed with what I've been able to accomplish with it."
"You have a great product. Thank you for creating such an easy to use program. I have used several shopping carts and this thing is GREAT."
"I purchased your PayPal Shop Maker software the other week and have to say that it is fantastic. I have been so impressed with its functions."
"I was very impressed with simplicity and speed at which an online store can be created with your PayPal Shop Maker."
"PayPal Shop Maker is a great solution. It's simple and to the point."
"I've been using PayPal Shop Maker 3 for one week now and I am VERY impressed by the software. It is BY FAR the most powerful and yet easy-to-use webstore building software that I have seen in the market-place and I've tried most of them :)"

 

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